Since its inception in 1952, the Grand Hotel has been dedicated to national diplomacy and fostering strong relationships with neighboring countries. Today, the hotel remains committed to serving guests from all walks of life, offering exceptional butler services, exquisite cuisine, cultural tours, and comfortable spaces. As part of its ongoing commitment to sustainability, the Grand Hotel has implemented various business plans focused on sustainable governance and development. Since 2019, these initiatives have included energy conservation, carbon reduction efforts, the revitalization of cultural assets, and the promotion of natural ingredients and low-carbon services. Significant human and material resources have been invested to drive these efforts forward. Beyond the hospitality industry, the Grand Hotel plays an active role in supporting local industries. By collaborating with government agencies, the hotel promotes Taiwan's agricultural and fisheries sectors, leveraging its influence to enhance the visibility of local products.

Each of these initiatives underscores the profound connection between the Grand Hotel and its environment. As we fulfill our social responsibility for sustainable development, we are committed to providing a low-carbon lifestyle in keeping with the values of the Grand Hotel. We invite every traveler who stays with us to join in our efforts by choosing green consumption during their journey, supporting cultural and educational initiatives, preserving ecological resources, and embracing healthy eating. Together, we can make travel more meaningful and contribute to a more sustainable future.

E，environment

★ Sustainable Certification and Green Tourism

The Grand Hotel, together with nearly 100 other hospitality businesses, has signed the "Sustainable Green Travel Declaration," highlighting our strong commitment to environmental protection. In recognition of our sustainability efforts, we have been awarded the "Silver-Level Eco-Label Hotel" certification by the Environmental Protection Administration (EPA) of the Executive Yuan, reinforcing our support for the global goal of achieving net-zero emissions by 2050.

• In alignment with the "Taipei Green Travel Declaration"
• Honored with the "Silver-Level Eco-Friendly Hotel" certification from the Environmental Protection Administration of the Executive Yuan
• Proud recipient of the silver award for the "Energy Conservation Benchmarking Award" from the Ministry of Economic Affairs of the Executive Yuan

★ Low-Carbon Living for Sustainable Development

The Grand Hotel is committed to promoting low-carbon living by offering guests a variety of sustainable options. We encourage visitors to utilize smart drinking water facilities on guest room floors, bring their own travel cleaning supplies, and reduce the frequency of room cleaning during extended stays. At the hotel management level, we continuously strive to enhance resource efficiency, making environmentally conscious decisions to reduce our carbon footprint. We invite world travelers to join us in caring for the environment and practicing sustainable living.

• Starting in 2025, disposable supplies will no longer be provided.
• Also from 2025, we will no longer offer bottled water, instead fully activating touch-free smart water dispensers.
• Every year, the hotel observes Earth Hour by turning off the lights for one hour, demonstrating our commitment to a better world.
• The hotel has introduced electronic signature equipment, eliminating the need for paper during check-in.
• Our vacation rental program offers a 500-yuan discount for stays of more than one night.
• We now provide bath products with recyclable or renewable packaging, featuring biodegradable formulas that are gentle on both the environment and the human body.

★ Green Travel, Zero Transportation

The Grand Hotel is dedicated to promoting sustainable travel by offering a free shuttle bus service that operates regularly in front of the hotel every day. On weekdays, the shuttle travels to and from the MRT Yuanshan Station, while on weekends and holidays, additional trips are provided to and from MRT Jiantan Station, ensuring convenient access for guests who rely on public transportation. Additionally, the hotel partners with Taiwan High-Speed Rail Corporation to offer discounts on room bookings for guests with high-speed rail tickets, further encouraging the use of eco-friendly transportation options.

• Free shuttle bus service
• 2024 High-Speed Rail Joint Ticket (Take the High Speed Rail: A Fun Trip for Kids) Housing Program
• In collaboration with LINBROS, the Grand Hotel has established electric vehicle charging stations to support green energy initiatives.

★ Environmentally Sustainable, Recyclable Initiatives

The hotel uses recycled materials, such as PET bottles, to create gift boxes and coolers, demonstrating our commitment to sustainability. We ensure that all waste is properly disposed of at legal incineration plants, where it is processed following environmentally friendly procedures. Additionally, all waste paper, broken glass, non-edible cooking oil, and food leftovers are carefully collected and handed over to authorized recycling plants for proper processing, in alignment with environmental standards.

★ Friendly Habitat, Ecological Co-Prosperity

In alignment with the Forestry Bureau's promotion of the "Farmland Tree Frog Friendly Habitat Management Label," the Grand Hotel has taken proactive steps to support ecological sustainability. We have committed to sourcing farmland tree frog-friendly green bamboo shoots as a food ingredient, ensuring that our purchasing practices do not harm the habitat of this protected species.

★ Cultural Tours, Sustainable Tourism

The Grand Hotel is dedicated to advancing sustainable tourism through three key goals: cultural preservation, social responsibility, and economic development. By blending in-depth cultural and humanities tours with contemporary culture, we offer travelers from around the world a unique opportunity to experience the rich history and charm of the region. Since 2019, we have introduced guided cultural tours of the Western and Eastern Secret Routes, which have attracted over 800,000 visitors. Additionally, 107 tour guides have been successfully trained, ensuring that these tours are both educational and enriching for all who participate.

★ Energy-Saving Improvements, Sustainable Energy

In recent years, the Grand Hotel has made significant strides in energy efficiency through various building-wide improvements. These upgrades include the replacement of chillers in key areas such as the Golden Dragon Hall and Yuan Shan Club, the addition of a heat pump to the building, and the modernization of building air conditioning systems. Additionally, partial updates to the freezers and refrigerators in the Songhe kitchen have contributed to overall energy savings. With an investment totaling NT$43,980,000, these energy-saving initiatives have resulted in a more than 10% reduction in energy consumption, reflecting the hotel's commitment to sustainable energy practices.

S，social

★ Clean Hotel, Happy Food

As a national hotel, the Grand Hotel takes its responsibility to create a safe and delicious food and beverage environment seriously. Since 2021, we have been committed to offering seasonings free from chemical additives. In collaboration with trusted partners such as DYB, Taiyen, and Kao Vinegar, we have integrated natural, additive-free seasonings into all of our dining spaces, ensuring a healthy and safe culinary experience for our guests.

• The dining space promotes a healthy diet with vegetables and contributes to reducing global warming.
• A Lucky, Safe, and Healthy Week-Old Baby Feast designed for nutrition and wellness.
• Explore The Grand Hotel's Additive-Free Condiments, offering natural flavors for a healthier meal experience.

★ Promoting Goodwill and Fostering Good Relations with Neighbors

The Grand Hotel has long been dedicated to supporting government policies aimed at strengthening family ties, boosting the tourism industry, and fostering community prosperity. We actively sponsor initiatives for disadvantaged groups and promote arts and cultural activities to enrich the local culture. Through these public welfare efforts, we aim to enhance people's diplomacy, contribute to the growth of the tourism sector, and promote the shared prosperity of the community.

• Every year, we collaborate with the Ministry of the Interior, the Chinese Calligraphy Association, and other organizations to co-host a renowned calligraphy event, promoting cultural exchange through the art of calligraphy.
• In alignment with the Tourism Bureau of the Ministry of Transportation's policy to promote Taiwan's tourism industry, we proudly sponsor the annual Taiwan Lantern Festival.
• To enhance the National Day Assembly's performance planning, we have hosted international performance groups, including Kyoto Tachibana Senior High School, The Second High School, Tokyo University of Agriculture, Teikyo University's cheerleading team, and the Nishihara High School (Okinawa-ken) marching band from Japan.
• In support of the positive spirit of caring for life, we sponsored the Chou Ta Kuan Foundation's press conference for the Global Loving Life Medal.
• We actively support the activities of the Taipei Yuanshan Business District Development Promotion Association, helping to raise awareness of the business and cultural features of the Yuanshan Business District.

★ Preserving Culture and Educational Visits

The Grand Hotel is not only a place of lodging but a shared memory for many, having witnessed significant moments in international diplomatic history. As a cultural landmark, we have always been more than just a hotel; we serve as a venue for cultural exchange and preservation. Since 2019, the Grand Hotel has undertaken a series of initiatives to preserve and share its rich heritage. These include opening the East and West Secret Passageways, renovating the Secret Garden and the former residence of Kong Er, recreating the special dishes from state banquets, and launching state banquet cultural meals. Additionally, we welcome educational groups to visit the hotel, opening our walls to share the cultural assets and historical significance of the Grand Hotel with visitors, allowing them to experience the unique legacy we hold.

• We regularly organize educational training and cultural tours for our employees and their dependents, providing opportunities to engage with our cultural heritage.
• We offer discounted cultural tours for people with disabilities, their guardians, and necessary companions, ensuring accessibility and inclusivity.
• From April to December 2023, a total of 22 schools, including the National Tsing Hua University EMBA program, visited Yuanshan, with 1,081 visitors. From January to July 2024, 11 schools, including Vanung University, visited the park, with 484 visitors.

★ Local Creation and Industrial Co-Prosperity

The Grand Hotel is committed to supporting the development of local industries in Taiwan. In collaboration with the Ministry of Agriculture, the Council of Indigenous Peoples, and the Fisheries Agency, we have launched products that highlight the unique characteristics of Hakka villages, fresh fish and aquatic products, and vanilla pods for desserts. By leveraging the hotel's resources to promote Taiwan's local industries, we create cross-domain opportunities for mutual prosperity, helping to boost the local economy and celebrate the rich cultural heritage of Taiwan.

• In collaboration with the Tourism Bureau, we launched the "Fruity Tea Gift Box" to promote the distinctive flavors of Hakka black tea.
• We teamed up with the Fisheries Agency to create the "Golden Dragon Fresh Fish Gift Box," supporting the development of local specialty industries.
• Using "herbal pods" developed by the Ministry of Agriculture, we crafted handmade dessert items for our dim sum menu.
• We are proud to support the local business district in Yuanshan and provide sponsorship for the "2024 Yuanshan Good Gifts for the Dragon Year" event.

★ Workplace Safety, Health, and Human Rights

At the Grand Hotel, we prioritize the workplace safety, health, and human rights of our employees. We actively foster a dignified, friendly, healthy, and happy working environment, working collaboratively to enhance workplace health and safety standards. Our commitment is to ensure that all employees feel valued, respected, and supported in their professional environment.

• To ensure the life safety and physical and mental health of our employees, the Grand Hotel has established a Labor Safety Office in compliance with occupational health and safety laws and regulations. We have implemented the following six policies: 1) management in compliance with regulations; 2) continuous improvement of occupational safety; 3) promotion of full participation; 4) prevention of occupational disasters; 5) promotion of tobacco harm prevention; 6) strengthening health promotion. We are committed to adhering to these policies, continuously eliminating hazards, and reducing occupational safety risks.
• The Labor Safety Office employs an Occupational Safety Manager and a nurse, who are responsible for setting occupational safety performance goals. They hold regular meetings to discuss safety and health management and implement the 16 key components of the occupational safety and health management plan. This fulfills the company's responsibility for occupational safety and health and aims to achieve ISO 45001 occupational safety and health management system certification. Our goal is to maintain a low-hazard environment with zero occupational disasters and provide a safe and healthy working environment for all employees.

★ Industry-Academia Collaboration and Cooperative Education Initiatives

The Grand Hotel has developed robust cooperative education initiatives and industry-academia collaborations with a wide range of universities and vocational schools, including Shih Hsin University, National Taipei University of Nursing and Health Sciences, Chang Jung Christian University, National Kaohsiung University of Hospitality and Tourism, Kainan University, I-SHOU University, Shih Chien University, China University of Technology, Yuanpei University of Medical Technology, Taipei City University of Science and Technology, Taipei University of Marine Technology, Hungkuang University, Hungkuo Delin University of Technology, Minghsin University of Science and Technology, Tungnan University, National Pingtung University of Science and Technology, Chihlee University of Technology, Jinwen University of Science and Technology, Takming University of Science and Technology, Vanung University, Overseas Chinese University, National Penghu University, Hsing Wu University, Deh Yu College of Nursing and Health, Lee-Ming Institute of Technology, Jen-Teh Junior College of Medicine, Nursing and Management, MacKay Junior College of Medicine, Cardinal Tien Junior College of Healthcare and Management, and St. Mary's Medicine Nursing and Management College. Additionally, we provide after-school work opportunities for high school students through partnerships with various schools such as Daojiang High School of Commerce, Yu Da High School of Commerce and Home Economics, Taoyuan Private Yung Ping Technological Senior High School. Currently, we are actively participating in the Ministry of Labor's Dual-Track Flagship Project in collaboration with Vanung University.

★ Providing Internships to Nurture the Next Generation

The Grand Hotel has established long-term cooperative education partnerships with educational institutions to offer a consistent stream of student interns for hands-on training. Clear regulations are in place to guide these initiatives.

• Each department develops short-, medium-, and long-term training plans, assigning appropriate internships based on the intern's attitude and abilities.
• Internship duration can be counted as official service years when students are later offered regular positions, with special leave provided, and the years of internship experience considered when calculating bonuses for the current year.
• Interns residing outside the Taipei and New Taipei City areas can apply for employee dormitories.
• Growth-oriented courses related to the internship, such as wine appreciation, bartending, beauty, and etiquette, are offered.
• Interns whose birthdays fall during their internship will be invited to participate in a birthday celebration.
• During the internship, interns receive a 50% discount at the hotel, just like regular employees.
• A teacher-student meeting is arranged where interns and their professors can enjoy the hotel's star-rated cuisine and a guided tour.
• Discounts on staff accommodations are available, allowing parents to visit and ensure their child's well-being at work.
• A fixed bonus is provided during the internship period for the three major festivals of the year.
• Top-performing interns will be offered full-time positions. Kitchen interns can become junior cooks, restaurant interns can progress to senior waiters, and customer service or housekeeping interns will be promoted to senior roles.

★ Employee Care and Comprehensive Benefits

• Annual domestic and international travel
• Free cultural tours (through secret channels) and arts activities
• Birthday parties and recognition of outstanding employees (every two months)
• Staff restaurant (two free meals on weekdays), staff dormitories, staff lounge, and staff uniforms
• Monthly perfect attendance bonus
• Additional allowances: early shift, double shift, and professional license allowances
• Festive bonuses: Dragon Boat Festival, Mid-Autumn Festival, and Chinese New Year bonuses
• Annual seniority bonus
• Red envelope for working on Lunar New Year Festival (from New Year's Eve to the third day of the New Year)(4 days in total)
• Holiday overtime pay: for the seven major holidays (New Year's Eve to the third day of the lunar year, Labor Day, Dragon Boat Festival, and Mid-Autumn Festival)
• Employee Discounts: 50% off coupons and 15% off at the hotel restaurant, 75% off discounted hotel accommodation
• Free shuttle service (to and from MRT Yuanshan Station) and parking spaces for motorcycles
• Annual health check-ups and professional health consultations with nurses
• Diverse staff training and education: including new employee orientation, management training, professional skills development, language courses, and project-oriented training (industry observation, visits, and overseas study)